Question 1

What is bed bug heat treatment?

Accepted Answer

Heat treatment raises the temperature of a whole treated area under controlled conditions, using professional heating equipment and monitoring, so that treatment conditions reach the places bed bugs hide — seams, joints, frames and voids — rather than only the surfaces that can be sprayed.

Question 2

How long does a bed bug heat treatment take?

Accepted Answer

Customers are normally advised to allow approximately 4–6 hours for the treatment itself, depending on the property, treatment scope and conditions encountered. Setting up and packing down are additional. This is general guidance, not a promised finish time — your technician will keep you updated on the day.

Question 3

How much does bed bug heat treatment cost?

Accepted Answer

Every property is quoted individually by a person. We do not publish a price list and we do not use an automated calculator, because an accurate quotation depends on the property, the treatment area and the practical access involved. Request a quote and we will explain the scope and the quotation before you commit.

Question 4

What affects the price?

Accepted Answer

House or flat, floor level, lift and parking, property and room size, number of rooms treated, treatment scope, equipment access, electrical arrangements, building layout and other practical requirements identified before treatment.

Question 5

Do I need to prepare the property?

Accepted Answer

Yes. Preparation directly affects treatment quality, and it is the single thing customers most influence. You receive room-by-room requirements, a checklist, and the ability to submit preparation evidence through your customer portal before treatment day.

Question 6

Do I have to remove my mattress?

Accepted Answer

No — mattresses normally stay in the treated area, because a mattress is one of the places the treatment is specifically intended to reach. We may ask you to strip the bed and position the mattress so heat and air can move around it.

Question 7

Can clothes stay in the property?

Accepted Answer

Clothing normally stays in the treated area, with wardrobes and drawers opened and packed clothing loosened. Please do not move clothing into untreated rooms, cars or other properties before treatment — that is a common way activity is spread.

Question 8

Can televisions and computers stay?

Accepted Answer

Electronics are confirmed item by item during treatment planning. Tell us what is in each room when you request treatment and we will confirm what stays, what is switched off and unplugged, and what is better removed.

Question 9

What happens to medication?

Accepted Answer

Medication is removed from the treated area and kept with you. If your medication has particular storage requirements, tell us before treatment day. We do not advise on your medication itself — speak to your pharmacist or prescriber.

Question 10

Can I stay in the property during treatment?

Accepted Answer

No. The property is unoccupied while treatment is running. People and pets leave before treatment begins and return only after safe re-entry has been confirmed.

Question 11

When can I return to the property?

Accepted Answer

You return only when Bed Bug Heat Experts UK has explicitly confirmed safe re-entry for your treatment. Equipment being switched off is not the same as re-entry being confirmed. The confirmation is recorded, and you can see it in your customer portal.

Question 12

Is heat treatment guaranteed?

Accepted Answer

Qualifying treatments carry a six-month guarantee. Treatment scope matters, conditions apply, evidence may be required, and every report is reviewed by our team. Full guarantee conditions are provided in writing before treatment.

Question 13

What happens if I live in a flat?

Accepted Answer

Flats are treated regularly, but they need more planning: building access, parking and loading, lift availability, floor level, concierge or building management arrangements, and the electrical supply available. Tell us these details when you request treatment so the plan is right first time.

Question 14

Why does electrical supply matter?

Accepted Answer

Professional heat treatment equipment draws substantial power. The number and location of usable outlets, the circuits available, the floor level and the building layout all affect how equipment is set up. This is assessed as part of treatment planning — you are never asked to alter your electrical installation.

Question 15

How is temperature monitored?

Accepted Answer

Monitoring positions are placed across the treatment area, including harder-to-heat locations, and readings are followed throughout the treatment rather than assumed from the heater. Where a position is lagging, the technician adjusts the setup.

Question 16

What temperature is used?

Accepted Answer

Our current approved operational treatment target is 56°C. That figure describes the target for the treatment as a monitored whole, not a promise that every point in a property reaches the same reading at the same moment. Multiple positions are monitored and recorded during treatment, and the technician pays particular attention to the slowest-heating monitored position.

Question 17

What documentation do I receive?

Accepted Answer

A BHE Verified Treatment Record™ covering treatment identity and scope, timeline, preparation, monitoring, approved evidence, completion, aftercare and guarantee information, available in your customer portal.

Question 18

What happens if I see activity after treatment?

Accepted Answer

Report it through your customer portal. Reports are reviewed by our team — never decided automatically — and we may ask for photographs or other evidence to understand what you are seeing.

Question 19

Do I need to throw furniture away?

Accepted Answer

Heat treatment is used precisely so that beds, furniture and belongings can stay in the property and be treated in place. Disposal is not a default part of our process. If we think an item is beyond treatment, we tell you and you decide.

Question 20

What is in the customer portal?

Accepted Answer

Your quotation and agreement, preparation requirements and evidence upload, treatment-day timeline, safe re-entry confirmation, your service documentation, aftercare guidance and guarantee reporting.

Question 21

What aftercare applies once I return?

Accepted Answer

Aftercare guidance is issued with your treatment documentation and is specific to what was treated. In general terms it covers what to do as you move back in, what to watch for, and how to report anything you are unsure about.

Question 22

Do you offer an instant online price calculator?

Accepted Answer

No. We do not publish an automated price calculator because a genuinely accurate quote depends on property-specific detail — access, floor level, layout and electrical supply — that cannot be captured by a simple online form. Every quotation is produced by a person after reviewing your property details.

Question 23

Is a deposit required?

Accepted Answer

Yes. A deposit of 20% of the agreed quoted treatment price is payable when you accept your confirmed quotation. The remaining 80% balance is payable through your customer portal before treatment commences. Cancellation, rescheduling and refund terms are being finalised and will be confirmed in writing with your quotation before you are asked to pay anything.

Question 24

What information do you need from me to produce a quote?

Accepted Answer

Property type, number of rooms affected, floor level, lift and parking arrangements, and any evidence you have gathered — photographs of activity, spotting or affected areas help us plan the visit and the quotation accurately.

Question 25

How much preparation is expected of me?

Accepted Answer

You will receive a room-by-room checklist covering what to remove, what to leave in place, and how to arrange belongings so heat and air can circulate. Preparation is one of the biggest factors in how well a treatment performs, so we explain it clearly rather than leaving you to guess.

Question 26

What if I cannot finish preparation in time?

Accepted Answer

Tell us as early as possible. Incomplete preparation can affect the treatment and, in some cases, the guarantee, so we would rather know in advance and discuss options than find out on the day.

Question 27

What happens if the technician finds more activity than expected?

Accepted Answer

The technician tells you what they are seeing and, where it changes the treatment scope, explains any effect on planning before continuing. We do not silently expand scope without telling you.

Question 28

Does reaching the target on one monitor mean treatment is complete?

Accepted Answer

No. One reading describes one position. Treatment decisions are based on the overall treatment process and the information from all monitored positions — particularly the slower-heating ones — rather than a single isolated reading.

Question 29

How do you make sure cold spots are not missed?

Accepted Answer

Monitoring positions are chosen to include the places most likely to lag behind — corners, dense furniture, voids and areas further from the heat source — and readings are checked throughout rather than assumed. Where a position is lagging, the technician adjusts the setup rather than ending the treatment early.

Question 30

Can I see the monitoring readings afterwards?

Accepted Answer

Monitoring information relevant to your treatment is included in your treatment documentation, available through your customer portal.

Question 31

What should I take with me on treatment day?

Accepted Answer

Anything you need during the day — medication, chargers, keys, documents — plus anything on the removal list we give you as part of preparation: aerosols, batteries, food that could spoil, pets and houseplants.

Question 32

Can I leave jewellery or cash in the property?

Accepted Answer

We recommend taking valuables, cash and irreplaceable items with you rather than leaving them in the property during treatment, regardless of whether they are heat-sensitive.

Question 33

What if I am not sure whether an item needs to be removed?

Accepted Answer

Ask us before treatment day rather than guessing. Send a photo or a description through your treatment request or by email and we will confirm what to do with it.

Question 34

Who confirms it is safe to re-enter?

Accepted Answer

Bed Bug Heat Experts UK explicitly confirms safe re-entry once the treatment and shutdown are complete. Equipment being switched off is not the same thing as re-entry being confirmed, and the confirmation is recorded in your customer portal.

Question 35

Do I need to do anything special when I move belongings back in?

Accepted Answer

Aftercare guidance issued with your treatment documentation covers this, since it depends on what was treated and what was removed beforehand.

Question 36

What voids the guarantee?

Accepted Answer

Known operational conditions include activity originating from an adjoining property, reintroduction after treatment, activity outside the agreed treatment scope, and not following agreed preparation or aftercare requirements. Full conditions are provided in writing before treatment.

Question 37

Do I need to keep evidence to make a guarantee claim?

Accepted Answer

We may ask for photographs or other evidence to understand what you are seeing when you report activity. Keeping dated photos of anything you notice after treatment is good practice.

Frequently asked questions

Before booking

Pricing

Preparation

Treatment day

Temperature & monitoring

Belongings

Re-entry

Aftercare

Guarantee

Customer portal

Frequently asked questions

Before booking

What is bed bug heat treatment?

What happens if I live in a flat?

Why does electrical supply matter?

How soon can you treat?

Do you treat HMOs, landlords and managed buildings?

How far in advance should I book?

Do you offer a free inspection before quoting?