Guarantee
Our 6-Month Bed Bug Heat Treatment Guarantee
Qualifying completed treatments may carry the Bed Bug Heat Experts UK 6-month guarantee, subject to the guarantee terms applicable to your booking.
What it means
What the guarantee is
Where a completed treatment qualifies, it may carry our 6-month guarantee. The guarantee is not a separate product you buy — it sits alongside the treatment we carried out, and it applies subject to the guarantee terms, the preparation requirements, the treatment scope agreed for your property and any exclusions that apply.
It is there so that, if you see something during the guarantee period that concerns you, there is a clear and documented route to report it and have it looked at by our team.
The guarantee applies to qualifying treatments only, and what it covers in your case is set out in the guarantee terms provided with your treatment documentation.
Duration
How long the guarantee lasts, and when it starts
The guarantee period runs for 6 months where it applies.
6
Months of guarantee cover on a qualifying treatment.
The guarantee period begins from the treatment completion date recorded for your booking, in accordance with the guarantee terms that apply to your treatment. Your exact start and expiry dates are recorded against your treatment and shown in your customer portal, so there is never any ambiguity about the dates that apply to you.
Your portal
Where you can see your guarantee
Eligible customers can view their guarantee information in their private Bed Bug Heat Experts UK customer portal.
- Guarantee status
- Start date
- Expiry date
- Days remaining
- Report Activity
- Evidence upload
- Review status
Guarantee status is recorded and administered by our team against your treatment. It is never determined automatically by an assistant or any other automated system.
Reporting activity
What to do if you see possible activity
This is how a report moves through our process. It is an explanation of the journey, not the contractual wording.
You notice possible activity
Something makes you think bed bug activity may still be present in a treated area.
You open your customer portal
Sign in to the private Bed Bug Heat Experts UK portal linked to your treatment.
You report the activity
Use Report Activity to open a report against your treatment during the guarantee period.
You describe what you have found
Tell us what you have seen, where in the property, and when you first noticed it.
You upload relevant evidence where available
Photographs, video or other information can be added to the report if you have them.
We review the report
A member of our team reviews every report. No automated system or assistant decides a guarantee outcome.
You receive the appropriate next step
We explain our findings and the next step under the guarantee terms applicable to your treatment.
Evidence
What information might help
We may ask for photographs, video or other information to help us assess reported activity.
- Clear photographs
- Video
- A description of the activity
- The room or location involved
- The date you first noticed it
- Physical evidence, where relevant
- Other information we ask for while reviewing your report
What is useful depends on the circumstances. If you do not have photographs, still report what you have seen — a clear description of the activity, the room involved and when you first noticed it is a valid report.
Review
Why a report is reviewed
Not every insect, mark or bite after a treatment means bed bugs have survived or returned.
Other insects can be mistaken for bed bugs, and marks on furniture or bedding can have several causes. A report is assessed so we can understand what is actually being seen before deciding what should happen next.
We do not diagnose or interpret skin reactions or other medical symptoms. If you have a health concern, please speak to a pharmacist, GP or other qualified healthcare professional. Our review is limited to assessing evidence of bed bug activity.
Next step
What happens after you report
Once we have reviewed the information provided, we will explain our findings and the appropriate next step under the guarantee terms applicable to your treatment.
Your report and its review status are recorded against your treatment in your portal, so you can see where it has got to.
Conditions
The guarantee carries conditions
The guarantee is subject to formal terms. Whether it applies to a particular report can depend on matters including the following.
- Preparation carried out before treatment
- The treatment scope agreed for your property
- Reintroduction of bed bugs after treatment
- Access to the areas included in the treatment
- Following the aftercare instructions provided
- Changes to the property or its occupancy after treatment
- Circumstances outside the original treatment scope
These are explanatory categories to help you understand what can affect a guarantee report. They are not the contractual exclusion list — that is set out in the guarantee terms issued with your treatment documentation.
Guarantee terms
Where to find the formal terms
Full guarantee terms are provided as part of the treatment documentation applicable to your booking, and are available to read in your customer portal.
A summary of the intended conditions is published on our guarantee terms page. If anything about your guarantee is unclear, email us at enquiries@bedbugheatexpertsuk.co.uk and we will explain it.